Website review

RSH publishes the results of its 2022 social housing consumption regulations

The Social Housing Regulator published today (July 14, 2022) a report on its work to regulate consumption between April 1, 2021 and March 31, 2022.

In 2021-22, the regulator’s consumer lawsuits helped protect thousands of tenants across England by exposing the failings of social housing landlords and urging those affected to get things right.

HSR has received referrals from tenants, registered social housing providers and other sources regarding its standards on Homes, Neighborhood and Community, Tenancy or Tenant Empowerment and Involvement. In eight of these cases, HSR found a violation of its standards that could cause serious harm to tenants. In all eight cases, the violations included health and safety violations.

As well as setting out clear lessons for providers who fail to meet the regulator’s standards, the review provides practical advice for all landlords who want to improve the service they provide to their tenants. This includes the importance for organizational leaders to have clear oversight, with accurate and up-to-date data. Local authorities and registered private providers are also reminded of the importance of self-referral, where they proactively contact the regulator if they suspect a problem.

With the process of introducing proactive consumer regulation underway in Parliament, the report suggests landlords who engage effectively with tenants will be better prepared for the changes ahead.

For providers who fail to provide safe, good quality accommodation for their tenants, the report outlines how the regulator will hold them accountable and enforce its standards to bring them back into compliance.

Kate Dodsworth, director of consumer regulation at the social housing regulator, said:

Our consumer regulation work over the past year has provided important protection and helped keep thousands of tenants from local authorities and housing associations safe.

Our cases show that no social housing provider can afford to remain complacent. The key difference between landlords who provide good services and safe, decent housing and those who don’t is often whether they listen to tenants and really listen to what they have to say.

The consumer regulation review can be found on the HSR website.

Notes to editors

1 – The Social Housing Regulator promotes a viable, efficient and well-governed social housing sector capable of providing housing that meets a range of needs. It does this by putting in place strong economic regulations focused on governance, financial sustainability and value for money that maintain lender confidence and protect taxpayers. It also sets consumption standards and can intervene if these standards are violated and there is a significant risk of serious harm to tenants or potential tenants.

2 – For press office contact details, see the regulator’s media inquiries page. For general queries please email [email protected] or call 0300 124 5225.


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