Tony and Jan Jenkinson stayed at the Broadway Hotel in Blackpool but weren’t overly impressed with their stay, to say the least. They then wrote about their experience on the travel website Trip Advisor, but were shocked to find their credit card had been charged £100 because of it.
Tony described the hotel in the North East of England as a “rotten stinking hovel” complaining that the carpet was bad, the wallpaper was peeling and the bed was really awful.
“He must have come out of the ark, the base was all scuffed up and dirty and the mattress springs attacked you in the night,” Tony proclaimed.
“Although repeat guests and couples love our hotel, your friends and family may not,” read the fine print in the booking documentation provided by the hotel.
“For every bad review left on a website, the group organizer will be charged a maximum of £100 per review.”
Yes, you read that right – if you think your stay at that particular hotel wasn’t up to par and you then decided to talk about the experience online, then you’re set for a hundred pound fine!
Jan didn’t have her glasses, Tony explained, so she signed the documentation without reading all the information it contained. But to their horror they found that a stopover at the hotel, which they had chosen on the basis that it had parking and charged a modest £36 per night, had cost them far more than expected.
“Bored is not strong enough for how I feel about it, what happened to free speech?” fumed Tony Jenkinson on BBC News of the hotel’s actions. And we have to say we think he has a damn good point! Why shouldn’t someone be able to express their dissatisfaction with a service they received?
Trading Standards is investigating the “bad review fee” with a local authority representative saying he has never seen anything like it in all of his work experience.
Think about it, if you were served cold food in a restaurant and complained to the waiter, you wouldn’t expect to be charged more for your meal, would you?
So the next time you make a stopover during your travels to rest your weary head, whether it’s a bed and breakfast or a super five-star hotel, be sure to read the fine print!
Photo: via Getty.